Customer Support & Operations Intern. Own it end-to-end.

About the Role

Join our team as a Customer Support & Operations Intern to deliver outstanding onboarding and support experiences for merchants and clients. In this hands-on role, you will assist with customer onboarding, answer user inquiries, coordinate troubleshooting with developers, and produce clear, engaging video tutorials and walkthrough demonstrations in both Bangla and English. This is a 3 to 6-month internship with fixed compensation of ৳10,000/month and opportunities for full-time conversion based on performance.

Responsibilities

• Guide merchants through product onboarding, account setup, and initial configuration
• Provide prompt, polite, and effective customer support via chat, email, and phone channels
• Conduct product training sessions, collect user feedback, and maintain client follow-ups
• Coordinate issue resolution with engineering and product teams for basic troubleshooting
• Create step-by-step video tutorials for our products in both Bangla and English
• Record product demonstrations and explain features clearly for merchants and users

Requirements

• Freshers, students, and early-career communicators are warmly encouraged to apply
• Fluent and confident communication skills in both Bangla and English
• Comfortable recording screen demonstrations and speaking clearly on camera/microphone for video guides
• Strong empathy, patience, active listening, and a customer-first mindset
• Basic familiarity with screen recording and video tools (e.g., OBS, Loom, CapCut, or Camtasia)
• High dependability, organized work habits, and open collaboration with teammates

Nice to Have

• Prior experience in customer service, tech support, or e-commerce merchant operations
• Sample video tutorials, product walkthroughs, or public speaking experience